AmWell, formerly known as American Well, is one of the industry’s leaders when it comes to Telehealth. The company is publicly traded on NYSE, with a market cap of more than $3bn (true for June 2021). Amwell boasts commercial partnerships with Apple, Cisco, Philipps, and Cleveland Clinic, and employs more than 700 people.
As such we deem AmWell to be sufficiently safe and credible to consider using.
|U.S Based Company||Yes|
|Number of Licensed Therapists||350|
|Therapy Modes||Video and Phone Live Sessions|
|Available Treatments||Private, Couples, Teens|
|Average Price||$109 – $129 Per Meeting|
|Sign Up Time||Less Than a Minute|
|Response Time||Therapists respond quickly, but usually need to book a few days in advance|
|Customer Reviews||95% positive|
|Our Editorial Rating||4.5 Stars|
Amwell has one of the simplest and most straightforward sign up processes possible. Unlike other therapy platforms – here you won’t have to fill up a questionnaire or wait to be matched with a therapist. We were able to complete our registration and begin using the site in just a minute or 2.
When you click the sign up button the first thing you get a scroll down menu of insurance providers Amwell works with. If you are unable to find your insurance company there, you can skip this step. Still, we highly recommend you contact Amwell’s support via phone or email and try to find out if there’s any way you can be eligible for coverage.
Then, you will only need to fill out your name, email address and choose a password. Once done, you are given access to the platform and can begin browsing it for potential therapists. You can check out each therapist’s individual profile page to see a short bio, what they specialize in and when they are usually available to meet. One of the things we liked the most is that you also get to see how other users rated each counselor.
When you find a counselor you like, all you have to do is book an appointment with them. Select whatever date and time you are most comfortable with, and you’ll soon get a reply from your therapists confirming the meeting or asking for it to be rescheduled if necessary. From our experience, these replies arrive very fast. It is much better to book a few days in advance, but we usually had no problem setting a meeting for the next day as well.
As mentioned above, Amwell’s mental health specialists are employed directly by the company. This allows for a much better screening process as well as ongoing quality control, based directly on client feedback.
There are currently 350 counselors on the platform offering various treatments – psychologists, psychiatrists and social workers. They have all been handpicked by Amwell and trained to provide high quality telehealth services.
Live sessions typically last between 45 minutes and an hour. If the video quality is low (which happens sometimes unfortunately) – you will have the choice whether to switch over to phone or reschedule the meeting. After a session is done you will be offered a chance to provide feedback and write a review of your therapist. These reviews are shown on the counselor’s profile page, and you can read yours and others at any time.
Our personal experience with Amwell, as well as reading thousands of client reviews across the web, make us convinced that quality of treatment is where Amwell really shines. It might not have as many counselors to choose from, but the ones you get are truly excellent and very professional.
Despite the fact there aren’t as many therapists on the platform, Amwell is still able to provide treatment for a wide variety of mental health issues. The only thing we found a bit lacking is there is not enough diversity when it comes to the techniques each therapist uses. If you are not a big fan of behavioral based approaches, and CBT in particular, you might only have a handful of counselors to choose from. Here are some of the common issues Amwell’s therapists are able to help with:
Amwell does not only offer psychiatric treatments, but also the ability to combine them seamlessly with other types of therapy – both on the platform itself or outside of it. The streaming app they use allows you to add a 3rd participant to a meeting – so you can meet with a psychiatrist and have your psychologist or even a family member join.
As is always the case, online therapy is not a recommended solution for people dealing with severe mental health problems. If your condition is life threatening, Amwell can’t provide the proper urgent care you require. Amwell’s psychiatric services are much better suited for people who have already been diagnosed and simply require ongoing maintenance and prescriptions.