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BetterHelp Review

Medically Reviewed and Edited by 
Olga Kyrychenko, Psychologist

With more than 33,000 licensed therapists and 1.6 million subscribers, BetterHelp is the largest online therapy platform in the world.  This makes BetterHelp a perfect starting point for people who are making their first steps into the world of virtual therapy.

In this BetterHelp review our aim will be to dive into all the small details which we believe makes BetterHelp the best online therapy site. We promise to do our best to also highlight the issues we found with the platform, and provide the most accurate information so that you can make your own informed decision.

Our Overall Rating:
Updated August 17th, 2023
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Should I Use BetterHelp?

  • Very safe to use, operated by a well known company
  • Simple sign up process that only takes a few minutes
  • Matched with a therapist very quickly (within a day or even just a few minutes!)
  • Able to pick your own counselor (with our special trick - read below)
  • Excellent customer service and easy to use platform
  • Multiple ways to contact your therapists, with weekly live sessions already included
  • Fantastic vetting process ensures capable therapists
  • Competitive price and financial aid programs
  • An algorithm recommends therapists to you - no live consultation first.
  • Some therapists provide short replies in their chats
  • Although 24/7 counseling is included, response times vary between therapists
  • Only one pricing plan
  • Doesn’t work with insurance, Medicare or Medicaid - you’ll have to contact your provider directly to check eligibility
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Is BetterHelp Legit? The Company Behind Betterhelp.com

Operating since 2013, located in the heart of Silicon Valley, employing more than 50 employees (and thousands more freelance counselors) and owned by superstar public company Teladoc (NYSE: TDOC) – BetterHelp is one of the most credible companies out there and is growing at a staggering pace (on track to double revenues from previous year).

The company has received tremendous coverage in the Chicago Tribune, Atlantic, The Wallstreet Journal and many more serious publications hailing and praising the BetterHelp model.

However, earlier this month (March 2023), The Federal Trade Commission fined BetterHelp for breaching their privacy policy. The company have used email addresses provided by clients, to target them on other platforms such as Facebook. This isn’t the first time BetterHelp has been accused of aggressive and ethically questionable marketing techniques.

BetterHelp in Numbers For 2023

Year Founded2013
U.S Based CompanyYes
Number of Licensed TherapistsMore Than 33,000 
Accepts Insurance?No
HIPAA compliantYes
Therapy ModesText, Audio and Video
Available TreatmentsPrivate therapy, couples, teens (13-19 only)
Average Price$60 – $90 per week unless eligible for financial aid
Sign Up TimeFew minutes, incredibly simple and easy to use
Response TimeWithin The Day
Mobile AppYes
Websitewww.betterhelp.com
Customer Reviews92% positive
Our Editorial Rating5 Stars
Current PromotionNone
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BetterHelp Rating Breakdown

Overall Rating

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Overall Rating - 5 Stars

There’s almost no such thing as a perfect therapy platform, but BetterHelp sure comes close. The lengths they go to keep your privacy and safety, along with their proven track record and very affordable pricing means that for us, BetterHelp is as good as it gets.