Brightside Review

Brightside is a well known telehealth company which specializes in online therapy, focusing especially on anxiety and depression. If you have already been diagnosed with one of these conditions, then Brightside therapy is a great (and cheap!) way to get OTC prescriptions as well as relevant and useful online counseling.

Our Brightside Therapy review will explain who should use the platform, and how to make the most out of it. We’ll also compare Brightside to some of the best online therapy sites, particularly those who offer similar psychiatric services such as Talkspace and Amwell.

Brightside Rating Breakdown 2021

Overall Rating

Overall Rating - 4 Stars

Brightside is a good, reputable company with excellent reviews. Their software is easy to use, they accept insurance and prices are already affordable to begin with. That said, we don’t like the fact you have to pay before you even begin, and are unable to choose your own therapist

Price

Price - 4.5 Stars

Prices for all plans are extremely competitive, and the plans themselves offer a lot of flexibility. Even better, Brightside works with many insurance providers, so you might be eligible for copay.

Treatment Options

Treatment Options - 2.5 Stars

Brightside are good at what they do – providing psychiatric care, especially for anxiety and depression. The therapists are very well trained, and can also help you with other issues that create these symptoms – such as PTSD, life transitions or addiction, just to name a few. That said, there aren’t many therapists on the site, and they don’t let you pick who you’ll meet with.

App and Software

App and Software - 4.5 Stars

The Brightside platform is modern and very easy to use. Their mobile app is exactly the same – and has great user reviews on all the app stores.

Customer Service

Customer Service - 4.5 Stars

Our experiences with customer support were very good, they have been helpful and responded fairly quickly. We also like the fact that unlike many other sites, Brightside’s customer support team can also be reached by phone and not just email.

Safety and Privacy

Safety and Privacy - 4 Stars

Brightside has a proven track record and many satisfied customers – they are safe to use and can help you for sure. However, they do ask for more personal details than most platforms.

Should I use Brightside?

Is Brightside Legit? Brightside Counseling Background Information

Brightside Health is a private company, licensed and registered in the U.S. Their main offices are in San Francisco, where they have more than 80 employees. Even though it was only established in late 2017, the company has shown remarkable growth over the past few years and has positioned itself as one of the rising forces in the online therapy industry.

Brightside in Numbers For 2021

Year Founded2017
U.S Based CompanyYes
Number of Licensed TherapistsUnknown, But Not a Lot
Accepts Insurance?Yes
Hipaa compliantYes
Therapy ModesText, Audio and Video
Available TreatmentsPrivate Counseling and Psychiatric Treatments
Average Price$95 – $345 Per Month
Sign Up TimeFew minutes
Response TimeWithin a Day or Two
Mobile AppYes
Websitewww.brightside.com
Customer Reviews88% positive
Our Editorial Rating4 Stars
Current Promotion$50 Off Your First Month

How Brightside Therapy Works

You can sign up and start using Brightside within a matter of minutes. The process is very easy and the software is modern and intuitive, so even people who are not tech savvy should have no problem doing it. It begins with you filling in a few personal details, followed by a free assessment survey you will need to complete.

The free assessment questionnaire is designed specifically for treating issues relating to anxiety and depression. Once you complete it, you’ll receive a breakdown of how your system rates you on both scales. Make sure you answer all questions as honestly as you can, since it will be used by the Brightside staff for determining the most appropriate treatment later on.

You will then be asked to fill in a few more personal details and choose your preferred treatment plan. Then, you’ll have to pay and subscribe for at least a month. Once you do that – you will only have to wait a day or two before a meeting would be set between you and your potential therapist. 

Brightside puts a lot of emphasis on medication and your therapist will suggest the prescription they think can help you the most. Don’t feel pressured into taking pills you are not sure about – you should always do some research first, and can ask to continue therapy with medication for the meantime, or for a 2nd opinion from another counselor on the platform. To change your therapist at any time, simply email support.

If you do choose to take medicine prescribed to you by a Brightside specialist, it will be delivered to your doorstep 4-5 business days after the consultation. You will then be able to update your therapist through the Brightside app regarding any side effects and your overall progress. If needed, followup meetings can be scheduled, or a change in prescriptions is possible as well.

Brightside Pricing

Medication

$ 90 Per Month
  • 30 Minutes Intro Meeting
  • Diagnosis & Prescriptions
  • Medicine Arrives to You in 5 Days
  • Unlimited Chat Messaging With Your Doctor

Therapy

$ 299 Per Month
  • 30 Minutes Live Session Each Week
  • Therapist With At Least a Masters Degree
  • Unlimited Chat & Text Messaging
  • Guaranteed Response Once a Day

Therapy + Prescriptions

$ 349 Per Month
  • Weekly Live Sessions
  • Psychiatric Evaluation By a Licensed PhD
  • Medicine delivered Within 5 Days
  • Combo Saves You $40 Each Month
Best

Brightside Treatment Types

Even though there are not enough therapists working for Brightside, at least when compared with other providers, the level is very high and they are all extremely qualified. We don’t like the fact you don’t get to choose who sees you – but at least the meetings are scheduled quickly and so is the delivery of your prescribed medicine.

Therapists on Brightside focus almost entirely on treating anxiety and depression, and they all do that using CBT treatment techniques. CBT is intended for short term relief, and usually does not treat the underlying issues that caused you to feel bad in the first place. Still, when combined with proper medication, it is very effective in what it aims to accomplish.

All therapists have at least a Masters degree in a relevant mental health field, 1000 hours of proven clinical experience and a certificate from their state’s board. While we found quality to be overall very good, the level is still lower compared to Amwell, and the standards for accepting therapists onboard are also lower when compared to industry leaders such as Betterhelp and Talkspace.

Brightside Psychiatry Review

At Brightside, psychiatric evaluation and medical prescriptions are an integral part of the package. That doesn’t mean your doctor will give you medication no matter what – they will first speak to you, evaluate your situation more accurately, and only then decide what treatment is most suited for you. This is done very professionally, and they clearly have your safety and wellbeing in mind, but we did feel they were a little bit too inclined to decide medication is the optimal method of treatment.

Psychiatrists are only allowed to prescribe over the counter medication. No controlled substances such as Xanax are included. Most medication available falls under the category of antidepressants (SSRIs, SNRIs). Furthermore, Brightside therapy is not applicable for people who are dealing with severe mental health issues or those who are a danger to themselves or others – in such cases you should seek immediate, live help. 

This all means that when it comes to psychiatric treatment, Brightside is most suited for people who have already been diagnosed and are now seeking a convenient way of getting their medication online, as well as some form of support through online therapy and chats.

What Our Readers Have To Say About Brightside

I already pretty much knew what meds i wanted, and this was the cheapest place to get them online.
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Sammy
It's good. The meds arrived on time. Therapy was a waste of time though, my "therapist" barely replied.
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Morgan, TX
Didn't expect much from online therapy, but Brightside did the trick. Easy and simple to get your medication, and few months later i feel much better!
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Jenna

Brightside Review - Frequently Asked Questions

Is Brightside one of the best online therapy sites?

If you have already been diagnosed and simply looking to get prescriptions and support online - then Brightside is a great choice. Their prices are very competitive and the company has a very good record. That said, they are quite far from being the overall best online therapy sites. This is mainly due to the limited amount of available treatments, and the fact you can’t even choose your counselor.

Is Brightside legit and safe to use?

Yes, it is very safe. The company has great online reviews by real users, is HIPAA compliant and licensed to operate in the U.S.

Does Brightside work with insurance?

Yes. When you first sign up to the platform you will be able to integrate your insurance provider into their system, and will be eligible for all benefits.

How can I pay for Brightside services?

Brightside only accepts credit card payments.

How long does it take to see a therapist?

Once you make your first payment, it usually takes a day or two before a meeting is set.

Brightside Review - Final Verdict

If you are looking to combine psychiatric treatment, medical prescriptions and therapy through both chat and live sessions – Brightside might be the best choice. No other online therapy platform offers such competitive rates for those services. This is even further enhanced by the fact they accept most insurance, including Medicare and Medicaid.

Brightside specializes in focused, short term solutions for people suffering from anxiety and depression. If you have already been diagnosed with these, then using Brightside Therapy is a great way to get the help you need. You will enjoy the treatment you deserve, from the comfort of your home, and at the most affordable price out there.

Still, we hope this Brightside review did enough to also highlight the things we like less about the platform. It is a good service, which many people can benefit from, but it also suffers from a few key issues. The short term focus, the inclination to aggressively push medication as the “ideal” treatment, and the extremely limited amount of available treatments and therapists are all things that many people would rather avoid. 

If you feel Brightside might be a good fit for your needs – go ahead and give it a try. Our personal experiences with the site have been positive, and user reviews everywhere also indicate the same. Still, it might be a good idea to first read some more online therapy reviews, and in particular compare Brightside with other sites who offer similar treatments such as Talkspace and Amwell

Brightside Logo

Overall rating 78.0%

Updated June 28th, 2021

Overall Rating
Price
Treatment Options
App and Software
Customer Service
Safety and Privacy