Cerebral Review

Cerebral, also known as Get Cerebral, is a new mental health platform that allows you to combine medical prescriptions with online therapy. While this in itself isn’t anything new, Cerebral aims to revolutionize the service in 2 main ways. They are currently the only online therapy site offering unlimited texting to both your therapist AND prescribing physician, and the cost of medication is much lower than anywhere else.

In this Cerebral review we’ll help you figure out why this new service has been gaining so much popularity, and how it differs from other therapy sites who offer psychiatric services such as Talkspace or Amwell

Considering our own positive experiences with the site and the impressive amount of positive reviews it gets everywhere, we do see a very bright future for the platform – but that doesn’t necessarily mean there aren’t any issues with their services or that it’s the right choice for you.

Get Cerebral Rating Breakdown 2021

Overall Rating

Overall Rating - 4 Stars

Get Cerebral might be a new service which has a lot to improve upon still, but it is already a top notch platform that’s been making waves in the online therapy industry. While still quite far from being a perfect product, we strongly believe you will not be disappointed by what Cerebral has to offer.

Price

Price - 5 Stars

Cerebral works on a monthly subscription, with 3 different plans to choose from. The cheapest one starts at $85 and includes only medications and care counseling. These prices are already very competitive, not to mention the fact Cerebral accepts insurance and is FSA and HSA eligible.

Treatment Options

Treatment Options - 2 Stars

On one hand, the ability to seamlessly combine therapy with medication is unparalleled. That said, the fact you can’t choose your counselor and sometimes have to wait 7 days for one to become available is simply inexcusable. Furthermore, while we had overall good experiences with therapists, Cerebral’s screening process is far too lenient.

App and Software

App and Software - 5 Stars

Get Cerebral has one of the best softwares out of any mental health providers. Their mobile app is excellent as well. We never encountered any issue while using the site, and streaming always went fine as well.

Customer Service

Customer Service - 4 Stars

Customer support can be reached by phone or filling out the contact form on the site itself. There is no live chat feature, and when we tried calling the line was almost always busy. That said, when you leave a mail request through the form, they get back to you quickly and deal with your concerns in a very professional manner.

Safety and Privacy

Safety and Privacy - 4 Stars

Even though Cerebral is fairly new, it already amassed a very high profile and stellar user reviews. The platform is HIPAA compliant and follows all data protection protocols and regulations. The fact they work with insurance means they need more personal information though, so you won’t be able to remain anonymous while using Cerebral.

Should I use Cerebral?

Is Cerebral Legit? The Company behind GetCerebral.com

GetCerebral only very recently launched in January 2020 with its main offices located in San Francisco. It was founded by Kyle Robertson, who says his own experiences with crippling anxiety, and his exposure to mental health treatment through the fact both his parents are licensed therapists, led him to start the site. 

Ever since its launch, Cerebral has been growing at a very impressive rate and has attracted a lot of attention. Just recently, they have been valued at more than a billion dollars and received $127 million in funding from very well known and reputable investors.

Cerebral in Numbers For 2021

Year Founded2020
U.S Based CompanyYes – But Services Aren’t Available in All States Yet
Number of Licensed TherapistsUnknown
Accepts Insurance?Yes
Hipaa compliantYes
Therapy ModesText, Audio and Video
Available TreatmentsPrivate Therapy And Medical Prescriptions
Average Price$85 – $325 Per Month
Sign Up TimeFew Minutes
Response TimeMay Take a Few Days
Mobile AppYes
Websitewww.getcerebral.com/
Customer Reviews88% positive
Our Editorial Rating4 Stars
Current Promotion70% Off On All Plans For The First Month

How Cerebral Works

The signup process is simple and straightforward. It resembles most therapy sites – you’ll first be asked to provide a few personal details such as your email address, phone number and password for using the site. Then, you’ll need to fill out a short mental health survey that will help the site’s staff determine which therapist on their roster can help you the most.

Then, Cerebral will ask you to immediately choose which plan you are interested in. You can choose between just medication, therapy or a combination of both. You’ll be asked to subscribe and pay immediately based on the plan you have chosen. You can change plans at any time by emailing customer service. 

If you choose any plan which includes medication, the first step will be meeting your prescribing provider. This is a licensed physician who will assess your condition and present various treatment plans you can choose from. The meeting is done by either video or phone, and it usually takes between 3 and 7 days to get an appointment. In some states, due to insurance regulation, this meeting must be conducted by video only.

Once you’ve met with your prescription provider and started medication, you’ll continue meeting them once a month for follow ups. On top of that, you’ll get support from either a care counselor or a licensed therapist, based on the plan you subscribed to. 

If you opt for just therapy sessions, it might still take a few days before you are even matched with a potential therapist. Then you’ll have to set a time for your weekly session with them, which from our experience may drag on for a considerable amount of time. Combined with the fact you can’t even choose your therapist, this is by far Cerebral’s biggest downside.

Delivery for prescriptions is included in the price, but the medicine itself isn’t. This is the standard when it comes to these platforms, and Cerebral’s prices are very competitive. Medication usually costs around $10 but may cost more depending on the exact prescription.

Cerebral Services By State

As mentioned, Cerebral is a fairly new service and is still somewhat under development. As such, not all services are available in every state:

Care counseling is available in all states except Missouri and Oklahoma.

Medical prescriptions are available in all states, but your physician must be in the same state as you are. This means the queue might be long for some states and you’ll have to wait for an appointment. Also, in some states the law demands you’ll pick up your medication yourself – so you can get a prescription, but the meds won’t be delivered to you.

Therapy is currently available in 36 states, with plans to expand it further until it covers the whole nation. As of August 2021, residents of the following states can’t participate in online therapy through Cerebral:

  • Alaska
  • Delaware
  • Hawaii
  • Idaho
  • Maine
  • Montana
  • New Hampshire
  • New Mexico
  • North Dakota
  • Rhode Island
  • South Dakota
  • Vermont
  • Washington
  • Wyoming

Get Cerebral Price and Subscription Plans

Medication & Care Counseling

$ 85 Per Month
  • Medical Prescriptions & Delivery
  • Monthly Live Session
  • Unlimited Texting with Care Counselor

Therapy Plan

$ 259 Per Month
  • No Prescription Provider
  • Weekly Live Session With Therapist
  • Unlimited Text Messaging

Medication & Therapy

$ 329 Per Month
  • Medical Prescriptions & Delivery
  • Weekly Live Session With Therapist
  • Unlimited Text Messaging
Best

Cerebral Available Treatments

Cerebral offers a very good combination of prescribed medication and either therapy or counseling. The focus with counseling is entirely on behavioral techniques, which means it might not suit everyone. 

While therapists on the site deal with a wide variety of mental health issues, not all of these can be treated with medication as well. For example, some therapists specialize in treating bi-polar disorders, but physicians on the site can’t prescribe pills dealing with that.  That is why it’s very important you’ll be honest and transparent throughout the signup process and the introductory meeting with your physician – That’s the only way you’ll be able to find the treatment that works for your specific situation.

Furthermore, while our experiences with the care counselors were overall very positive, it’s important to note that they are not therapists. Also, there’s very limited value from meeting them only once a month. You should align your expectations, and understand that by choosing the ‘medication only’ plan you are basically committing to do a lot of self work, with just a little bit of guidance and supervision from a counselor.

When it comes to their screening process for new therapists and counselors, Cerebral still has a lot of room to improve. Unlike most other platforms, Cerebral really isn’t transparent on their requirements, even though that’s something you as a potential client have every right to know. 

We had to go through their job ads to find out what these requirements were, and it was very underwhelming to say the least. Basically, the only requirement from a potential therapist or physician is that they’ll be certified by their state’s board. You can compare this to our Betterhelp review or Online-Therapy review, companies which are renowned for having the best vetting processes, and you’ll see just how big the difference in standards is.  

Cerebral therapy module is best suited to deal with anxiety, ADHD, depression and insomnia. For these, a combination of medication and CBT have proven to be highly efficient. It’s also best to subscribe to Cerebral only after you have already been diagnosed in person, and only if your condition is not severe or life threatening. 

What Our Readers Have To Say About Cerebral

I prefer it over Betterhelp. It's cheaper and includes medication.
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David Schultz
I paid and waited for 2 weeks without seeing anyone...
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Sylvia
I like the app, seems pretty good overall. Will give it a try and let you guys know how it goes!
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Ron S.

Cerebral Review - Frequently Asked Questions

Is Cerebral the best online therapy site?

Get Cerebral is very new, and already making a name for itself. If they keep this up, it won’t be long before they can look the industry leaders straight in the eye. But for now, the big weaknesses they have to their treatment module prevent them from claiming the top spot in our book.

Is Get Cerebral legit and safe to use?

Cerebral is certainly safe to use, and the company behind it is trustworthy and reliable.

Does Cerebral work with insurance?

Yes, you can apply for co-pay and Cerebral will reimburse you. If your insurer isn’t a partner of theirs, you can contact Cerebral and they’ll send you an invoice you can submit to your provider for possible reimbursement.

How can I pay for Get Cerebral services?

Payments are made with a credit or debit card.

How long does it take to match with a therapist?

It may take up to 7 days before you get an appointment, but from our experience it usually takes between 2 and 3 days.

Cerebral Review - Final Verdict

Even though Get Cerebral is quite new, it already did enough to shake up the online therapy industry and make a name for itself. We are excited to add it to the list of therapy sites we review, and look forward to seeing how they keep growing and improving the platform in the years to come. 

As we demonstrated throughout this Cerebral review, we do have some concrete issues with the level of service currently offered, and feel there’s a lot of things the site can do better. That said, we are certain many of these issues will eventually be resolved as Cerebral grows and the company becomes more mature. 

Overall, we strongly believe Cerebral is already a very legitimate option for anyone who’s looking for mental health treatment online. If you want to combine therapy with medication, and dealing specifically with anxiety or depression, then Cerebral is a great place to try. That said, all in all we fail to find a truly compelling reason why Cerebral is better than similar websites such as Talkspace for example.

Get Cerebral Logo

Overall rating 84.2%

Updated June 28th, 2021

Overall Rating
Price
Treatment Options
App and Software
Customer Service
Safety and Privacy