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MDLive Therapy Review

Medically Reviewed and Edited by 
Olga Kyrychenko, Psychologist

MDLive is one of the largest, most known telehealth providers in the United States. As part of their comprehensive healthcare services, MDLive also offers therapy and counseling sessions. Even though online therapy isn’t the main focus – it is still a viable option for a few different reasons.

MDLive’s main advantage is that they work with the most insurance companies out of any telehealth company in the U.S. Still, their overall offering is far from being the best, so we suggest checking other therapy sites that take insurance first, and consider MDLive only if they are the only ones who are in network with your specific provider.

In this MDLive therapy review, we’ll focus on those reasons and try to make it clear how you can possibly benefit from using the site. That said, we’ll also make sure to highlight all the problems  this therapy platform suffers from – so you can make up your own mind whether or not it matches up to the best therapy sites online.

MDLive Rating Breakdown 2023

Overall Rating

Overall Rating - 3.5 Stars

MDLive is owned by a reputable company and has excellent user reviews anywhere you look online. That said, the main focus here is not therapy, and it shows. There are certainly some good things about the site, but overall it can’t compete with industry leaders such as Betterhelp and Talkspace.


Price - 4 Stars

MDLive is different from most therapy sites – you don’t pay for a subscription plan but rather per meeting. If you plan to meet your therapist on a weekly basis, then MDLive’s price of $108 per meeting is higher than what most other platforms offer. That said, MDLive accepts the most insurance providers, and the ability to schedule sessions as you please does allow for more flexibility.

Treatment Options

Treatment Options - 3 Stars

There are not a whole lot of therapists on the site, especially if you rule out the licensed counselors and social workers. The ones who are featured there cover many fields, but having to choose from such a small pool of options really lowers your chance of finding a good match.

App and Software

App and Software - 5 Stars

The software is excellent and their mobile app is probably the best in the telehealth industry. Signing up and using the platform is very simple and quick, both on desktop and mobile.

Customer Service

Customer Service - 4.5 Stars

Customer service is of the highest level and enjoys raving reviews everywhere. We personally never had any difficulty reaching out to them and getting quick, satisfactory replies. Unlike many therapy sites, here support is available by both email and phone.

Safety and Privacy

Safety and Privacy - 4 Stars

MDLive is a huge company and they adhere to strict regulations and protocols that ensure your privacy is protected. That said, unlike most providers they do ask for your complete personal details and not just a nickname – so that they can share those with insurance companies.

Should I use MDLive?