SonderMind inc. is a private company founded in 2017 and operating out of offices in Denver, Colorado. The company currently has 389 employees – but that also includes most of its partner therapists.
SonderMind raised $150 million in investing capital in July 2021, and that alone shows this is a serious operation with intentions of becoming a major player in the teletherapy field. We hope this funding will allow SonderMind to expand their services into more states, as well as give their mobile app a much needed upgrade.
|U.S Based Company||Yes|
|Number of Licensed Therapists||200|
|Therapy Modes||Video or In-Person|
|Available Treatments||Individual Therapy|
|Average Price||$75 – $150 Per Week|
|Sign Up Time||Few Minutes|
|Response Time||24-48 Hours|
|Customer Reviews||62% Positive|
|Our Editorial Rating||3 Stars|
The signup process with Sonder Mind is very similar to most online therapy sites we review. You’ll be asked to fill out a short questionnaire – which includes both personal information and specific requests and expectations you have from your upcoming therapy sessions.
Answering these questions in detail and being as accurate and honest as you can is important, since it will increase the chances that their team will be able to find suitable matches for you. Most importantly, you’ll be asked whether you are interested in live or video therapy, or a mixture of both. Not all therapists who work with SonderMind do both, and in-person sessions are usually more expensive.
Once you are done, you’ll get an email with a link you need to click in order to set your password and activate the account. You’ll then need to fill in your credit card payment, and wait between 24 and 48 hours until SonderMind’s team sends you a list of possible matches. If you don’t like any of the options, you can ask for a re-match. If you do, choose the one you like, and you’ll be able to set up a meeting within a day or two.
The reason they ask for your credit card information prior to you booking any appointment is they will automatically charge you for copays and missed sessions. If you wish to cancel a session, you can do so as long as you make the request 24 hours or more before the scheduled meeting, otherwise you’ll be charged for the full amount.
As of now, SonderMind only accepts patients who are based in the following states:
SonderMind works differently than most other telehealth providers – there’s no subscription plan, packages or a fixed price per meeting. Instead, the cost of each session depends entirely on the therapist you choose.
The price for therapy through SonderMind is between $75 and $150 per session. The exact cost will depend on the therapist you choose, and whether you want to meet them in person or through video call.
While this allows for more flexibility which is always welcome, it also makes it harder to compare SonderMind’s cost with other, similar providers. For example, Amwell also offers strictly live sessions with no texts or chats between meetings, but do so at a fixed price of $109 per meeting.
Talkspace on the other hand, also works with insurance, but offers a package which includes chats and SMS therapy 5 days a week + a weekly live session, all for the price of $316 a month.
So as you can see from the quick comparison above, SonderMind’s pricing isn’t exuberant but also not as attractive as some of the larger teletherapy providers out there. Read our full list of online therapy reviews, for a quick comparison of how SonderMind compares to all other U.S therapy sites. If you are looking for cheap therapy solutions specifically, read our guide on affordable online therapy instead.
SonderMind is in-network with many insurance providers across all states they operate in. These include Medicaid, Medicare and EAP services, as well as other major large insurance networks. These include the following:
Anthem BCBS (Blue Cross Blue Shield)
Friday Health Plans
United Healthcare (Optum, Oscar, and all affiliates)
VA Community Care Network
You can view the full list of insurance companies who offer copay with SonderMind on their website. As always, we recommend contacting your provider directly first to make sure you are indeed covered.
Even though SonderMind doesn’t have all that many available therapists on staff compared to other therapy platforms, they claim to be able to assist with a fairly large list of mental health issues such as:
As you can see from the list above, SonderMind also employs licensed psychiatrists. You can get medical prescriptions through the platform and use them anywhere you like. For psychiatric care, we highly recommend you meet with the therapist in person, at least for the first few sessions in order to receive the best possible care.
Even though SonderMind does offer help with family or couples related issues, these are only available for individuals. You can meet with a therapist who specializes in those fields, but only do so on your own. In any case, if you are looking for help with those specific problems, we strongly suggest you read our online couples therapy or teen therapy online guides first before making your choice.
Unlike most therapy sites, SonderMind provides absolutely no transparency when it comes to their screening and vetting process or the minimum requirements they expect their therapists to meet. To make matters even worse, you can not see the therapist’s credentials even when you click on their profile when they are offered to you as potential matches.
This is of course completely unacceptable and goes against the most basic ethical expectation and commonplace industry standards. A patient should always be able to know the exact qualifications of the person assigned to treat them.
The only way around this is to not immediately select a match from the initial list offered to you, but instead just highlight a few that stand out to you. Then, you can email or call SonderMind’s customer support team and demand to get more information about all of those potential matches, or at least the few you liked the most at first glance.
As mentioned above, we were generally quite impressed with support while using the site. They were helpful, responded quickly, and we got matched with suitable therapists.
That said, we can’t simply ignore the overwhelming negative feedback circulating around the web. SonderMind currently holds an abysmal 1 star out of 5 over at BBB (Better Business Bureau) and customer feedback over at other sites, such as Yelp for example, are also quite poor.
This is extrapolated by the mobile app reviews where users complain about multiple bugs and slow response from the support team.
Most common complaints were from users who had trouble getting their paperwork sorted while trying to use insurance. Customer support over at SonderMind seems to be very slow while dealing with insurance claims and billing / refund requests. Another common complaint was being matched with unsuitable therapists once the signup process was over.