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SonderMind Review

SonderMind is a fairly new (and small) online therapy site that has been growing in popularity in recent years. Despite it’s growth, and the hyped up Sondermind reviews and ads across the web, it’s still very far off from being one of the best online therapy sites.

Even though its has been on the market for 5 years now, SonderMind is only available in 10 different states. They do not have a properly working mobile app, their customer support is extremely lacking, and their pricing plans are incoherent and not competitive enough unless you have insurance.

Despite all that, SonderMind might be a decent choice for some of our readers. Particularly, if you can make use of your insurance coverage while using it. SonderMind is also one of only a handful of online therapy providers who allows users to alternate between virtual and in-person treatment (the other being the NY State exclusive Talkiatry and Cornerstone which only works in Colorado).

In this Sondermind review we’ll try our best to highlight both the good and the bad, as well as how it compares to other therapy sites. We’ll explain why we ultimately feel most people can find much better places to start their online therapy journey.

SonderMind Rating Breakdown 2022

Overall Rating

Overall Rating - 3 Stars

SonderMind has shown significant progress and the product improves every year. Still, we feel they have a lot more work to do before we can even begin comparing them to industry leaders.

Price

Price - 3.5 Stars

If you are able to use insurance, SonderMind’s pricing is very competitive. If you don’t, then paying as much as $150 per meeting is among the most expensive packages out there.

Treatment Options

Treatment Options - 3.5 Stars

As mentioned above, SonderMind doesn’t offer anything besides live sessions - either through video call or in person. While that in of itself isn’t a major issue, we also had some concerns over the quality of some of the therapists we were matched with.

App and Software

App and Software - 2 Stars

The website is well designed and easy to use. We had no problem setting up a video session with a therapist and it all went seamlessly. The mobile app, however, is extremely buggy and has an abysmal 2.1 stars rating on the app store.

Customer Service

Customer Service - 3 Stars

We personally had very good experience with the team there, but reading user reviews across the web it's evident others were not as lucky.

Safety and Privacy

Safety and Privacy -4 Stars

The site is HIPAA compliant and fully regulated. SonderMind also follows strict data protection and encryption protocols. Similarly to other sites that work with insurance, SonderMind asks for more details and is thus less anonymous.

Should I use SonderMind?

Is SonderMind Legit? The Company Behind Sondermind.com

SonderMind inc. is a private company founded in 2017 and operating out of offices in Denver, Colorado. The company currently has 389 employees – but that also includes most of its partner therapists. 

SonderMind raised $150 million in investing capital in July 2021, and that alone shows this is a serious operation with intentions of becoming a major player in the teletherapy field. We hope this funding will allow SonderMind to expand their services into more states, as well as give their mobile app a much needed upgrade.

SonderMind in Numbers For 2022

Year Founded2017
U.S Based CompanyYes
Number of Licensed Therapists200
Accepts Insurance?Yes
Hipaa compliantYes
Therapy ModesVideo or In-Person
Available TreatmentsIndividual Therapy
Average Price$75 – $150 Per Week
Sign Up TimeFew Minutes
Response Time24-48 Hours
Mobile AppYes
Websitewww.sondermind.com
Customer Reviews62% Positive
Our Editorial Rating3 Stars
Current PromotionNone

How SonderMind Works

The signup process with Sonder Mind is very similar to most online therapy sites we review. You’ll be asked to fill out a short questionnaire – which includes both personal information and specific requests and expectations you have from your upcoming therapy sessions.

Answering these questions in detail and being as accurate and honest as you can is important, since it will increase the chances that their team will be able to find suitable matches for you. Most importantly, you’ll be asked whether you are interested in live or video therapy, or a mixture of both. Not all therapists who work with SonderMind do both, and in-person sessions are usually more expensive.

Once you are done, you’ll get an email with a link you need to click in order to set your password and activate the account. You’ll then need to fill in your credit card payment, and wait between 24 and 48 hours until SonderMind’s team sends you a list of possible matches. If you don’t like any of the options, you can ask for a re-match. If you do, choose the one you like, and you’ll be able to set up a meeting within a day or two. 

The reason they ask for your credit card information prior to you booking any appointment is they will automatically charge you for copays and missed sessions. If you wish to cancel a session, you can do so as long as you make the request 24 hours or more before the scheduled meeting, otherwise you’ll be charged for the full amount.

As of now, SonderMind only accepts patients who are based in the following states:

  • Arizona 
  • Colorado 
  • DC
  • Georgia
  • Maryland
  • Missouri
  • Nebraska
  • Ohio
  • Texas
  • Virginia

SonderMind Pricing

SonderMind works differently than most other telehealth providers – there’s no subscription plan, packages or a fixed price per meeting. Instead, the cost of each session depends entirely on the therapist you choose.

The price for therapy through SonderMind is between $75 and $150 per session. The exact cost will depend on the therapist you choose, and whether you want to meet them in person or through video call.

While this allows for more flexibility which is always welcome, it also makes it harder to compare SonderMind’s cost with other, similar providers. For example, Amwell also offers strictly live sessions with no texts or chats between meetings, but do so at a fixed price of $109 per meeting.

Talkspace on the other hand, also works with insurance, but offers a package which includes chats and SMS therapy 5 days a week + a weekly live session, all for the price of $316 a month.

So as you can see from the quick comparison above, SonderMind’s pricing isn’t exuberant but also not as attractive as some of the larger teletherapy providers out there. Read our full list of online therapy reviews, for a quick comparison of how SonderMind compares to all other U.S therapy sites. If you are looking for cheap therapy solutions specifically, read our guide on affordable online therapy instead. 

SonderMind With Insurance

SonderMind is in-network with many insurance providers across all states they operate in. These include Medicaid, Medicare and EAP services, as well as other major large insurance networks. These include the following:

  • Aetna 

  • Anthem BCBS (Blue Cross Blue Shield)

  • Apostrophe 

  • Bright Health 

  • CareFirst

  • Cigna

  • Friday Health Plans

  • Kaiser 

  • Tri-West VA

  • United Healthcare (Optum, Oscar, and all affiliates)

  • VA Community Care Network

You can view the full list of insurance companies who offer copay with SonderMind on their website. As always, we recommend contacting your provider directly first to make sure you are indeed covered.

SonderMind Treatments

Even though SonderMind doesn’t have all that many available therapists on staff compared to other therapy platforms, they claim to be able to assist with a fairly large list of mental health issues such as:

As you can see from the list above, SonderMind also employs licensed psychiatrists. You can get medical prescriptions through the platform and use them anywhere you like. For psychiatric care, we highly recommend you meet with the therapist in person, at least for the first few sessions in order to receive the best possible care.

Even though SonderMind does offer help with family or couples related issues, these are only available for individuals. You can meet with a therapist who specializes in those fields, but only do so on your own. In any case, if you are looking for help with those specific problems, we strongly suggest you read our online couples therapy or teen therapy online guides first before making your choice.

SonderMind Counselor Qualifications

Unlike most therapy sites, SonderMind provides absolutely no transparency when it comes to their screening and vetting process or the minimum requirements they expect their therapists to meet. To make matters even worse, you can not see the therapist’s credentials even when you click on their profile when they are offered to you as potential matches. 

This is of course completely unacceptable and goes against the most basic ethical expectation and commonplace industry standards. A patient should always be able to know the exact qualifications of the person assigned to treat them. 

The only way around this is to not immediately select a match from the initial list offered to you, but instead just highlight a few that stand out to you. Then, you can email or call SonderMind’s customer support team and demand to get more information about all of those potential matches, or at least the few you liked the most at first glance.

SonderMind Customer Support & User Reviews

As mentioned above, we were generally quite impressed with support while using the site. They were helpful, responded quickly, and we got matched with suitable therapists.

That said, we can’t simply ignore the overwhelming negative feedback circulating around the web. SonderMind currently holds an abysmal 1 star out of 5 over at BBB (Better Business Bureau) and customer feedback over at other sites, such as Yelp for example, are also quite poor.

This is extrapolated by the mobile app reviews where users complain about multiple bugs and slow response from the support team.

Most common complaints were from users who had trouble getting their paperwork sorted while trying to use insurance. Customer support over at SonderMind seems to be very slow while dealing with insurance claims and billing / refund requests. Another common complaint was being matched with unsuitable therapists once the signup process was over. 

What Our Readers Have To Say About SonderMind

I liked it, still using it once in a while.
quotes
Dan Tang
Can't use the app, waste of time.
quotes
Megan
I wanted to see someone face to face first, before transitioning to online meetings. This did the trick for me!
quotes
Monica D.

SonderMind Review - Frequently Asked Questions

Is SonderMind the best online therapy site?

No, it is not. SonderMind shows good promise, and might very well be a good place for you even now - but with so many glaring issues they don’t even come close to competing with the best sites such as Betterhelp or Talkspace.

Is SonderMind legit and safe to use?

SonderMind is a legitimate company with a solid track record and access to significant capital. They are fully licensed and follow strict regulations and protocols.

What states does SonderMind operate in?

SonderMind currently only accepts patients from the following states: AZ, CO, DC, GA, MD, MO, NE, OH, TX and VA.

Does SonderMind accept insurance?

Yes, they do. For a full list, scroll up this SonderMind review page to the relevant section.

How can I pay SonderMind?

Payments are only through credit or debit card.

How long does it take before my first session?

It takes 24-48 hours to get a list of possible matches. Assuming you see someone you like, setting up the first meeting usually takes an extra day or two at most.

SonderMind Review - Final Thoughts

SonderMind is a relatively new company that shows decent promise and improves every year. The site definitely has the potential to become a strong contender for the title of best online therapy site in the future, and we’ll keep a close eye on them and update this review with every new detail we can find.

However, as demonstrated multiple times throughout our SonderMind review, the platform still suffers from a large number of significant flaws. Only working in 10 states, not showing therapist’s qualifications and background and a poor mobile app are all things which simply cannot be overlooked.

So with all that in mind, we strongly feel that even though SonderMind can certainly do the trick for you, there are simply much better options out there. Other therapy sites we review are cheaper and better, offering better platforms and a wider selection of treatments and counselors to choose from.

If you are looking for a pay per meet therapy, then Amwell is our top recommendation. You can read our Amwell review and see for yourself why we feel they are a much better choice than SonderMind – as they also work with many insurance providers. For subscription based plans, which include text and chat therapy and not just live sessions, read our Betterhelp review or our Talkspace review instead.

Overall rating 72.0%

Updated April 3red, 2022
Overall Rating
Price
Treatment Options
App and Software
Customer Service
Safety and Privacy