TalkSpace is a New-York City based company which was established in 2012 and has raised more than $100m in funding since its inception. The company’s co-founder and CEO is Oren Frank. The company plans on an IPO in 2021 using the ticker TALK and has received massive media coverage over the years including the New York Times, Fortune Magazine, NBC News, and Entreprenuer.com.
|U.S Based Company||Yes|
|Number of Licensed Therapists||More Than 5,000|
|Therapy Modes||Text, Audio and Video|
|Available Treatments||Private Therapy, Psychiatry, Couples, Teens (13-17)|
|Average Price||$65 – $99 Per Week|
|Sign Up Time||Only Few Minutes to Get Started, Incredibly Simple|
|Response Time||Immediate Interview, But Finding a Match Can Take a Few Days|
|Customer Reviews||98% positive|
|Our Editorial Rating||5 Stars|
|Current Promotion||$80 Off For The First Month|
Signing up to Talkspace is extremely easy and fast. First, you fill out a simple questionnaire, designed to give your therapist some general idea of who you are and what type of help you seek. When you first sign up to the site, you will also be asked to select your nickname and password – you don’t have to give out your real name and can remain completely anonymous if you choose to.
Then, you’ll immediately start speaking to a licensed therapist who acts as a consultant. They will greet you and help you find the best counselor for you to match with. You will be given a quick rundown of how things work, and then presented with a few different psychologists you can choose from. If you don’t like any of them, you can always ask to see more options. All Talkspace therapists are licensed and have at least 3000 hours of clinical experience.
Out of all the times we tried this process, it always went smoothly. But as mentioned above, some people complained the consultation was lacking and the therapist who welcomed them gave generic answers and showed little interest in them. If the therapist doesn’t inquire about you, and specifically asks about your preferred treatment and goals for therapy, it should raise a real red flag. If they immediately move on to suggesting a therapist to you, please ask to receive consultation by a different person.
Once you select the therapist you like best, you normally have to wait between a day or 2 until you officially get “matched” and therapy can begin. Talkspace says this happens within a day or less, but from our experience 2 days is a more accurate assessment. You will then begin therapy based on the plan you have selected. You are free to change the plan or your therapist at any time if you feel like you could be getting more out of your experience.
After all is set, a virtual room will be created for you and your therapist. You can access this room through your browser or by downloading the Talkspace mobile app. In that room, you can send and read messages from your counselor 24/7 five days a week. Of course, it might take time for them to respond, so don’t expect replies in the middle of the night. Overall, we have found the response rate to be very good.
Talkspace has a mobile app that includes all the features and options of the desktop version. It is very well rated with 4.4 stars on Google Play (+6000 reviews) and 4.7 on the Apple Store (16,000 reviews).
This makes Talkspace’s mobile app one of the best rated ones in the industry. However, BetterHelp’s app has both higher scores and many more reviews with over 100,000 app reviews just on the Apple Store.
Aside from being one of the largest online therapy sites in the U.S, Talkspace has a lot of other upsides that make us rate them so highly. First and foremost is their outstanding customer service and support team, which are truly on a different level compared to other popular platforms.
Even people who were overall somewhat unhappy with Talkspace, always praise their responsiveness and attitude. Good customer service plays a big part in making you feel safe and looked after, and is why we recommend Talkspace as one of the best choices for beginners.
Another thing which impressed us is their live interview during signup. You get to talk to a real person instead of filling out an automated questionnaire, which makes the whole experience feel much more personal and humane. This therapist then goes over the information you gave them, and suggests a few suitable matches for you to choose from.
Lastly, out of the platforms offering help by licensed professionals, Talkspace is the most affordable. If you are ok with no live sessions, then Talkspace will provide you with the best value for money. It has to be said though, that therapy without live sessions is usually much less effective, and you might also need to replace a few psychologists until you find someone who you’ll be able to connect deeply with through chat or text messaging only.
The most obvious comparison to Talkspace are their main competitors, Betterhelp. You can read our Betterhelp review or our in depth comparison between Talkspace and Betterhelp to help you figure out which of these two is the better choice.