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Teen Counseling Review

Medically Reviewed and Edited by 
Olga Kyrychenko, Psychologist

Teen Counseling is an online therapy site offering therapy services for teens aged 13-19 through online chat, text messaging and weekly live sessions. If your child is reluctant to start therapy or is unable to leave their home for it – virtual therapy can be an excellent solution. 

In this day and age, many kids would also prefer chatting through an app as opposed to meeting face to face, so online therapy is often the most effective approach.

This TeenCounseling review will help you determine if the platform is the right place for you and your child. We’ll highlight everything good or bad about the site, and explain how to use and get the most out of it. Teen Counseling is a great place for teens to get help, and for their parents or guardians to receive the necessary tools to help them through that journey.

Teen Counseling Rating Breakdown 2024

Overall Rating

Overall Rating - 4.5 Stars

There aren’t a whole lot of platforms dedicated to helping teens, and Teen Counseling is the best out of them all. Owned by a well known company and offering a wide selection of therapists, all at very affordable prices – Teen Counseling is a great place to start if you are seeking help for you and your child.


Price - 4.5 Stars

Even though Teen Counseling doesn’t work with any insurance provider, the prices for all subscription plans are very competitive. There’s also an option to apply for financial aid if you are eligible and meet the criteria.

Treatment Options

Treatment Options - 4.5 Stars

The main advantage here is the focus, and the amount of available counselors. Nowhere else can you find so many therapists who all specialize in dealing with teenagers and their parents. The only problem is they make it quite hard to pick your own therapist and instead try to make you use their automated matching system.

App and Software

App and Software - 4 Stars

The site uses the same software as Betterhelp which is one of the best there is. Signing up is easy and fast, and the platform works well on both desktop and the mobile app. Only real downside we found is the streaming software used for live sessions, which doesn’t allow more than 2 participants in a meeting unless they share the same location.

Customer Service

Customer Service - 4.5 Stars

Customer support is excellent – you get answers in a matter of minutes and if you are not satisfied with any aspect of the service they go above and beyond to try and help.

Safety and Privacy

Safety and Privacy - 5 Stars

Teen Counseling is fully regulated and HIPAA compliant. It is owned by one of the largest telehealth companies out there, and allows both teens and their parents to remain completely anonymous. It doesn’t get any safer than this.

Should I use Teen Counseling?

Is Teen Counseling Legit? The Company Behind is part of the Betterhelp therapy group, which is owned by the prominent public company Teladoc (NYSE: TDOC), the current Telemedicine leader in the United States. Betterhelp and all its subsidiaries are highly regulated and HIPAA compliant. They are well known for having one of the best customer service operations in the industry, as well as an excellent vetting process for new therapists applying to work on the platform.

Teen Counseling in Numbers For 2024

Year Founded2013
U.S Based CompanyYes
Number of Licensed Therapists9,000
Accepts Insurance?No
Hipaa compliantYes
Therapy ModesText, Audio and Video
Available TreatmentsTherapy For Teens Aged 13-19
Average Price$60 – $80 Per Week
Sign Up TimeSeveral Minutes
Response Time24/7
Mobile AppYes
Customer Reviews97% positive
Our Editorial Rating4.5 Stars
Current PromotionNone

How TeenCounseling Works

Signing up and using Teen Counseling is extremely easy and straightforward. The first thing you’ll notice is that there are 2 separate paths you can take – one for parents and one for teens seeking help on their own. Both paths are actually quite similar with the only real difference being that for parents, they first meet and approve the potential therapist and are then given a link they can use to invite their kid to the platform.

Either way, the signup process begins by answering a quick questionnaire. You’ll need to provide details about the issues you are dealing with, a short demographic survey and what type of therapist you think will suit you the most. You’ll then be given a few therapists to choose from – the system recommends these automatically based on the answers you provided.

You can browse the profiles of those potential matches and see if you like any of them. If none of them match your expectations, simply request to get new matches – there are over 9,000 therapists on the platform you can choose from!

Once you select someone you like, you’ll have to wait until they confirm their availability. This usually happens within a day or less. Then, a private and secure chat room will be created where you will be able to talk to them directly.

As soon as therapy begins, parents do not have access to the private room. Sessions are between the teen and their therapists alone, and everything is completely confidential. Parents are able to speak to the therapist any time they wish and get updates on the treatment’s progress, but the therapist will only reach out to parents in case there’s an emergency and immediate intervention is required.

Teen Counseling Price And Financial Aid

Teen Counseling currently has only one available subscription plan on offer. It costs $80 per week which is charged on a monthly basis. In return, you get access to unlimited chat and text messaging with your therapist as well as a weekly, 45 minutes long, live session.

There is also an option to request for financial aid, which can amount to as much as a 40% discount. You will be given the option before you make your first payment. Simply fill out a short survey to check your eligibility and you will get a response within a few seconds. 

Teen Counseling unfortunately does not accept any type of insurance. You may contact your provider independently to check if you are eligible for coverage or not.

Teen Counseling Available Treatments

Teen Counseling is part of the Betterhelp network, which is known for having the best vetting process for new therapists wanting to join their various platforms. All therapists are licensed and hold a certificate from their state’s board, as well as a minimum of a Masters degree and at least 1000 hours of clinical experience. They are then provided with specific training to adjust to the requirements of online based therapy.

Most of the counselors on site are psychologists, but you can also find some family therapists, social workers and professional counselors. Our experience with therapists on the site have been overwhelmingly positive, and so were the user reviews we found online. Therapists are very responsive, make an effort to include the parents in the process as much as possible, and provide an overall supportive and safe environment for treatment and healing.

Teen Counseling therapists usually specialize in the following:

  • Addiction and substance abuse
  • Trauma and grief
  • Family conflicts
  • Anxiety and stress
  • ADHD
  • Anger management
  • Bullying and other peer related issues
  • Eating disorders
  • Depression
  • Dealing with life changes
  • Social issues
  • Self esteem
  • Sleeping disorders
  • Issues with intimacy

Please note that as of now, there are no psychiatric services available on Teen Counseling. Therapists are not able to prescribe any medication and are not the right choice if your kid is dealing with severe mental issues.

What Our Readers Have To Say About Teen Counseling

Our son was having a real hard time in school and we were pretty desperate - This site really saved us.
My Daughter has been dealing with social anxiety and self esteem issues ever since her father and i got divorced. I see a small improvement now since we started therapy.
We have been using the site for almost a year now. Every thing written here is pretty much on point. Our therapist is great and she's always happy to update us and answer any question we got.
Some worried parent

Teen Counseling Review - Frequently Asked Questions

Is Teen Counseling really the best online therapy site for teens?

Teen Counseling is definitely the best place to start if you are looking for help with your child. Their prices are the lowest, and they have the largest number of therapists who specialize in working with teenagers.

Is Teen Counseling legit and safe to use?

Absolutely. The site is owned by one of the largest telehealth companies in the U.S - they have a reputation to protect and are bound by strict regulation. Teen Counseling goes to great lengths to protect your privacy and personal data, and we have never felt even remotely unsafe while using it.

Does Teen Counseling accepts insurance?

Currently not. You will have to deal directly with your provider to see if you are eligible or not. While the price is very competitive even without insurance, you can read our article about online therapy with insurance first, to see if some other options might work better for you and your child.

How can I pay TeenCounseling?

Payments are made through credit card, debit, Paypal or Google Pay.

How long does it take to match with a therapist?

After you choose your preferred therapist, it usually takes 1 day before they confirm and you are able to begin treatment.

Teen Counseling Review - Final Verdict

Teen Counseling is the best starting point for parents and teenagers who seek mental health assistance and support online. It not only has the largest pool of available therapists, but also the most affordable price. Operated by a large public company, Teen Counseling is also very safe and easy to use.

We hope this Teen Counseling review did enough to convince you it is the best place to get the help you need. Our aim was to also highlight the issues the site still needs to deal with and improve upon, but all in all we do strongly believe it is the best online therapy site for teens currently available.

Teen Counseling Logo

Overall rating 92.0%

Updated June 28th, 2021
Overall Rating
Treatment Options
App and Software
Customer Service
Safety and Privacy

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